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Refund Policy
Last updated: 19 June 2026
1. Monthly subscriptions
Vidi plans are billed monthly in advance through Stripe and renew automatically until you cancel.
2. Cancelling
You can cancel anytime from the billing portal ("Manage plan" in the top bar). When you cancel, you keep access and any remaining credits until the end of your current billing period, and you will not be charged again after that.
3. Failed videos are refunded automatically
Vidi reserves the displayed estimate before production. If a video fails or is cancelled before completion, the reserved credits are returned automatically. Completed work settles against its measured production cost and never drives the balance below zero.
4. General policy
Monthly subscription payments are generally non-refundable once credits are used. An unspent one-time credit pack can be reviewed for a refund when you contact us within 14 days of purchase. Consumer-law rights continue to apply.
5. Goodwill refunds
If something went wrong on our side or you were charged by mistake, email us promptly with the account email and receipt so we can investigate.
6. Your consumer rights
Nothing in this policy limits rights you have under laws that cannot be excluded, including the Australian Consumer Law.
7. Before a chargeback
Please contact us first at stephenvu9686@gmail.com. We would much rather sort things out directly and quickly.